Privacy Policy Statement

Your privacy is important to us—read our approach here.

Introduction and Overview

We are committed to protecting your personal information and complying with Australian privacy laws. This policy explains how we collect, use, and safeguard your data.

By using our site, you consent to our data collection and processing practices, outlined in detail below.

How We Collect Your Data

We collect information you provide directly, as well as data gathered through cookies and usage analytics.

Direct Information You Provide

  • • Your name and contact details submitted via forms
  • • Details shared during consultations or support
  • • Subscription or billing information
  • • Feedback and survey responses
  • • Any documents you upload

Information Collected Automatically

  • • Device type and browser details
  • • IP address and general location
  • • Usage patterns and page visits
  • • Cookie preferences and settings
  • • Technical logs for security

How We Use Your Information

We process your data to deliver services, improve your experience, and comply with legal requirements.

  • • Fulfilling your subscription
  • • Providing advisor consultations
  • • Responding to your requests
  • • Improving website performance
  • • Ensuring regulatory compliance
  • • Protecting against fraud
  • • Maintaining site security

Privacy Commitment: We do not sell your data and maintain strict controls to protect your personal information.

How We Share Your Data

We only share data with trusted third parties to deliver services or meet legal obligations.

Our Service Providers

Third-party providers only access your data for service delivery and must follow strict confidentiality agreements.

Legal Obligations and Compliance

We may disclose information if required by law or regulation.

Anonymous Statistics Collection

We may aggregate non-personal data for statistical purposes only.

Your Rights Regarding Your Data

You have rights to access, correct, delete, or restrict data processing as provided by Australian law.

  • • Request access to your information
  • • Request corrections or updates
  • • Request deletion of your data
  • • Request a copy of your data
  • • Object to certain processing
  • • Request processing limitation

Contact us for rights requests or questions about your data. We respond promptly to all privacy inquiries.

How We Protect Your Data

We use technical and organisational measures to safeguard your data and prevent unauthorised access.

Technical Safeguards Used

  • • Encryption of sensitive information
  • • Secure server infrastructure
  • • Access controls and authentication
  • • Continuous security monitoring

Organisational Safeguards

  • • Staff training on privacy practices
  • • Data access restricted by role
  • • Regular privacy audits
  • • Incident response protocols

Data Retention and Deletion

We retain your data only as long as necessary for service delivery or legal compliance.

  • • Subscription account information
  • • Session notes and feedback
  • • Support interactions
  • • Billing information
  • • Opt-in preferences

You may request deletion of your data at any time, subject to legal requirements.

International Data Transfers

Data may be processed outside Australia but is protected by strict agreements.

  • • Transfers to trusted providers only
  • • Data privacy laws observed
  • • Security measures in place
  • • Regular compliance reviews

Cookies and Tracking Technologies

Cookies help us personalise your experience and monitor site security.

Types of Cookies Used

  • • Enable core functions of the website
  • • Track site usage and performance
  • • Remember your preferences
  • • Support enhanced features

You can manage cookies through your browser settings at any time.

Changes to This Privacy Policy

We may update this policy. Significant changes will be communicated on our website.

  • • Website updates
  • • Email notifications (if subscribed)
  • • Policy summary on login
  • • Support team notification

Please review this policy regularly for updates.

Contact Us About Privacy

For privacy questions, contact us using the details below.

lorqenivaxa

95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia

Phone: +61.3.6896.0181

Email: content@lorqenivaxa.com

Last updated: September 1, 2025

Effective from September 1, 2025